faqs
CATEGORIES
Order
Shipping
Return & Exchange
My Account
Experience
Care & RepairORDER
edinburghcashmere.co.uk accepts different forms of payment, depending on the country or region of the billing address, including:
Credit/debit cards: Visa, Mastercard, American Express (with some regional exceptions), Maestro, Diners, Discover, GPay and UnionPay.
Alternative payment methods: PayPal, Klarna, USDC and Apple Pay.
To ensure that the correct currency, payment methods and shipping conditions for your area are displayed, please select your country or region from the drop-down menu on the top right-hand corner of the www.edinburghcashmere.co.uk webpage.
For payments made through www.edinburghcashmere.co.uk, online checks will be made directly with the relevant financial institutions.
To ensure the security of transactions, Edinburgh Cashmere carries out processing for the purposes of risk assessment and fraud prevention on the internet. In addition, to guarantee the security of the transactions, we carry out controls requesting additional information.
We reserve the right to cancel transactions if necessary, and any order, if the requested information is not provided accordingly.
To receive your invoice, please contact our Contact Services team.
According to our terms and conditions, once an order has been placed, we are unable to change or cancel it.
SHIPPING
Log in to My Account or check the tracking number you will find in your shipping confirmation email. Please note that during non-working days, this information may remain unchanged.
We offer a 24-hour delivery service within the UK only. You can check the estimated delivery time for your country or region here.
Please note that the 24-hour delivery service applies to orders placed before 12:00 PM (UK time). Orders placed after this time will not be eligible for next-day delivery and will be delivered on the following working day.
Next-day delivery is not available for orders placed on Saturday and Sunday. Weekend orders will be dispatched on Monday.
Deliveries are made between 08:00–19:00 and may require a signature upon receipt to ensure the safe delivery of your order.
You can view the delivery charges for your country or region here.
All purchases made at Edinburgh Cashmere are presented in our signature packaging. Each item is carefully protected in a solid packaging box and placed inside our exclusive signature gift box, accompanied by a matching gift bag.
We may also offer special packaging collections at selected times of the year. Please refer to the product page to see the packaging available at the time of purchase.
Edinburgh Cashmere considers all orders as potential gifts and presents them with signature packaging. You can also include a personalised note when confirming your purchase. We do not include any price documents in the package.
Yes, we offer international shipping to various countries. Please expect a shipping time of 5-7 days for ‘Rest of the World’ orders. We charge a very minimal shipping fee of just £25.00 for international shipping. Please refer to our shipping policy on the website for more detailed information.
RETURNS & EXCHANGE
You can contact our support team at sale@edinburghcashmere.co.uk. They will review your order and provide you with a return label. Please take the return label to your nearest post office, show it to the staff, and they will process your return free of charge. The post office will give you a receipt. Please keep it and share it with our support team so they can track your return.
Once your return has arrived at our warehouse and has been inspected, we will process your refund.
MY ACCOUNT
Register on Edinburgh Cashmere, and you can enjoy:
- Creating a Wishlist to save your favourite items
- Faster checkout
- Managing your orders and returns
In My Account, you can see a list of your orders and reservations with updated status. You can find returns management, labels and status information and keep track of your Wishlist with your favourite products. You can also manage your saved delivery addresses, which you can update at any time.
You can update and modify your account information, except for your email address. Simply log in to My Account at edinburghcashmere.com, where you can change your details.
Log out of your account and go to ‘My Account’. Click on the ‘Forgot your password?’ option, and you will receive an email with a link. Follow the link to set your new password. If you have any problems, please contact our Contact Us Service team.
EXPERIENCE
Yes, you can subscribe to the "Notify me when available" field on the product page, and we will notify you if the item comes back in stock. Please note that this will not reserve the product for you.
CARE & REPAIR
You can find a specific Care Guide on each product page. You can find recommendations by material here.
To maintain and conserve your Edinburgh Cashmere item in its best condition, avoid prolonged and direct exposure to sources of light and heat. We recommend storing the product in its original packaging. Always follow care instructions on the label.
Keep your scarf in excellent condition with these simple tips:
- Gentle hand washing or dry cleaning.
- Avoid wringing or twisting the fabric, and lay it flat to dry.
- Store your scarf in a cool, dry place, ideally folded in a breathable bag to prevent moth damage.
Each designer scarf for women is made from the finest natural fibres and undergoes strict quality control. Our hand-finishing process ensures that every item meets our high standards. Additionally, our products are recognised and featured in leading fashion magazines, attesting to their quality and style.
